Last Updated: 21/08/26

Willow Red Media ("we", "us", "our") is committed to protecting your personal data. This policy explains what we collect, why and what rights you have.

Who we are

Willow Red Media is a video production and live streaming company based in Watford, Hertfordshire.
Company registration number: 15291267
Registered office: First Floor Windmill House, 127-128 Windmill Street, Gravesend, Kent, United Kingdom, DA12 1BL
Email: hello@willowred.media
Phone: 07525865954

We are the data controller for the personal data described below.

What we collect

Enquiries and contact forms: your name, email address, phone number, and any details you include about your project.

Website usage: pages visited, time on site, approximate location, device and browser type, and how you arrived at our site. Collected via Google Analytics using cookies.

Clients and prospective clients: contact details, correspondence, project briefs, contracts and billing information.

Filming and production: where we film an event or produce video content, recordings may contain images, voices and likenesses of people present. Where we film on behalf of a client, that client is normally the data controller for the footage and is responsible for informing attendees that filming is taking place. Where we produce content for our own marketing, we obtain consent from anyone clearly identifiable.

Why we use it and our lawful basis

To respond to enquiries and provide quotes - legitimate interests. To deliver services you have engaged us for - performance of a contract. To send invoices and keep financial records - legal obligation. To understand how our website is used - consent, via our cookie banner. To show examples of our work in our portfolio - legitimate interests, or consent where an individual is clearly identifiable.

Who we share it with

We use third-party services that process data on our behalf: Squarespace — website hosting and contact form submissions Zoho — email Google Analytics — website usage statistics CLOUD STORAGE PROVIDER — file storage and delivery of footage ACCOUNTING SOFTWARE — invoicing and financial records We do not sell your personal data or share it for advertising purposes. Some of these providers are based outside the UK; where that is the case, transfers are covered by appropriate safeguards such as the UK International Data Transfer Agreement or adequacy regulations.

How long we keep it

Enquiries that don't become projects: 2 years
Client records and correspondence: 5 years
Financial records: 6 years, as required by HMRC
Footage and production files: In perpetuity, or as agreed with the client in the project contract
Website analytics: as configured in Google Analytics, currently 2 years

Cookies

Our website uses cookies. Essential cookies are needed for the site to function. Analytics cookies help us understand how the site is used and are only set if you consent via our cookie banner. You can change your preferences at any time through your browser settings.

Your Rights

Under UK data protection law you have the right to: - access the personal data we hold about you - have inaccurate data corrected - have your data erased in certain circumstances - restrict or object to how we use your data - receive your data in a portable format - withdraw consent at any time, where we rely on consent To exercise any of these, email YOUR EMAIL. We will respond within one month. If you are unhappy with how we have handled your data, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a revised date.